13bet Terms & Conditions
Please read these terms carefully before using the 13bet platform — they form the legal basis of the agreement between you and us.
Introduction & General Provisions
Acceptance & Binding Agreement
By accessing the 13bet platform, creating an account, or using any of our services, you are considered to have fully read, understood, and accepted these terms and conditions. If you do not agree with these terms, please refrain from using this platform.
13bet reserves the right to change or amend these terms at any time. Continued use of the platform after updated terms are published will be taken as your acceptance of the revised terms. For significant changes, we will make reasonable efforts to notify you via your registered email or a platform notification.
Definitions
The key terms used in this document are defined below:
- "Platform" — The 13bet website, app, and all related services.
- "User" or "Player" — Anyone who has opened an account at 13bet or is using our services.
- "Account" — A user's personal profile and balance on the platform.
- "Bonus" — Any form of incentive money or benefit granted by 13bet.
- "Real Money" — Actual funds deposited by the user, as distinct from bonus funds.
Eligibility & Age Limit
Age & Legal Eligibility
You must be at least 21 years old to open an account and use the services at 13bet. This platform is operated exclusively for those aged 21 and above. The platform is strictly prohibited for minors.
You must provide accurate age and identity information at the time of registration. 13bet may request a valid proof of identity (national ID card, passport, etc.) for age verification at any time. Providing false information will result in account closure and deposited funds may be forfeited.
Single Account Policy
Each individual may hold only one account. Operating multiple accounts by the same person is strictly prohibited. If this rule is violated, all accounts will be closed and any bonus earnings will be considered fully void.
- Multiple 13bet accounts cannot be operated from the same IP address, device, or bank account.
- If family members wish to operate separate accounts from the same device, they must inform the support team in advance.
- For unexpected situations, contact us at: [email protected]
Account Management
Registration & Accuracy of Information
You must provide accurate and complete information when registering your account. Your name, email, phone number, and date of birth must be valid and your own. Opening an account with incorrect or incomplete information may cause problems during the withdrawal process later.
Security & Password
You are solely responsible for keeping your account secure. Do not share your login details with anyone. If you suspect unauthorized access to your account, notify the 13bet support team immediately. Use a strong password and change it regularly.
13bet will never ask for your password via email or live chat. Be cautious if you receive any such request.
Account Suspension or Closure
13bet reserves the right to temporarily suspend or permanently close an account for any of the following reasons:
- Violation of these terms and conditions.
- Providing a false identity or information.
- Fraudulent, manipulative, or deceptive activity.
- Abuse of the bonus system.
- Operating multiple accounts.
- Threats to the security or stability of the platform.
Deposits, Withdrawals & Payments
Deposit Rules
You can deposit funds at 13bet via bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank). The minimum deposit amount is ৳100 for each method.
- Only use payment methods registered in your own name for your account.
- Deposits from third-party bank or mobile banking accounts are not accepted.
- The deposit amount will be reflected in your account after successful verification.
Withdrawal Rules
The minimum withdrawal amount is ৳500. The withdrawal process is generally completed within 30 minutes to 3 hours. You must provide payment details that match your deposit method when making a withdrawal.
Before processing a withdrawal request, 13bet may ask you to complete an identity verification (KYC) process. This is part of the platform's security and transparency measures.
- Bonus funds cannot be withdrawn directly; the specified wagering requirements must be met first.
- 13bet reserves the right to hold a withdrawal pending investigation if fraud is suspected.
- Once a withdrawal request has begun processing, it may not be possible to cancel it.
Currency & Conversion
13bet processes transactions in Bangladeshi Taka (BDT / ৳). All deposit, withdrawal, and bonus amounts will be displayed in Taka. For transactions in other currencies, the applicable exchange rate will be applied.
Bonuses & Promotional Offers
Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example — if you deposit ৳1,000 your bonus is ৳1,000, bringing your total balance to ৳2,000. If you deposit ৳18,000 or more, the maximum bonus is ৳8,000, giving you a total balance of ৳26,000.
No code is needed for this bonus — it is applied automatically after your first deposit.
Wagering Requirements
Wagering requirements must be met before bonus funds can be withdrawn. Wagering is calculated on the bonus amount only — not on the combined total of the deposit and bonus.
Current wagering requirement: 15 times the bonus amount. Example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before the bonus can be withdrawn.
- Not all games may count at the same rate toward completing the wagering requirement — contact the support team for details.
- If wagering requirements are not completed before the expiry period, the bonus will be cancelled.
- If the account is closed while a bonus is active, the bonus will be considered void.
General Bonus Terms
- Each bonus offer may have its own terms — please read the relevant terms before accepting.
- If evidence of bonus abuse or manipulation is found, the bonus and any associated earnings will be cancelled.
- A user may claim a specific bonus only once.
- 13bet reserves the right to change or cancel any bonus program.
Fair Play & Prohibited Activities
Fair Play Policy
13bet is a secure platform with SSL encryption and fair play guaranteed. Our games are powered by impartial Random Number Generator (RNG) technology, meaning every outcome is entirely random and not predetermined. No player or staff member can control these outcomes.
Prohibited Activities
The following activities are strictly prohibited and may result in permanent account closure:
- Participating in games using bots, automated software, or artificial intelligence.
- Collusion (secret coordination between players) or cheating.
- Exploiting technical errors on the platform to gain an unfair advantage.
- Using the platform for money laundering or moving illegal funds.
- Harassing other players or staff through threats, harassment, or abusive behavior.
- Attempting to gain unauthorized access to the platform's security systems.
Technical Issues & Errors
Balances or earnings displayed incorrectly due to a technical error will not be considered valid. 13bet reserves the right to correct such errors, which will include restoring the accurate balance on your account.
Game outcomes resulting from internet disconnection or device issues will generally be determined based on the server's records.
Responsible Gaming
Self-Control & Setting Limits
13bet gives the highest priority to responsible gaming. We believe gaming should be a form of entertainment, not a source of financial stress. Users can set their own daily, weekly, or monthly deposit and wagering limits.
If you feel that gaming is negatively affecting your financial or personal life, please visit our responsible gaming page.
Self-Exclusion & Taking a Break
Any user may request to have their account suspended for a set period or permanently. To make this request, contact us via our 24/7 live chat support or by email at [email protected].
While self-exclusion is active, 13bet will stop all promotional communications and block account login. To learn more about this policy, visit our Responsible Gaming page.
Privacy & Data Protection
Use of Personal Information
13bet uses the personal information you provide solely for account management, identity verification, payment processing, and security purposes. We never sell your information to third parties.
To learn about our detailed policies on data collection, storage, and use, please read our Privacy Policy.
Cookies & Technical Information
The 13bet website uses cookies to help improve your browsing experience, ensure security, and maintain platform functionality. Continued use of our platform will be taken as your consent to the use of cookies.
Intellectual Property & Liability
Intellectual Property
All content on the 13bet website — logos, designs, text, software, graphics, and multimedia — is the intellectual property of 13bet or the relevant game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.). Reusing, copying, or distributing this content without permission is prohibited.
Limitation of Liability
13bet is not liable for financial losses resulting from gaming outcomes, technical failures, or third-party service failures. Use of the platform is entirely at the user's own risk.
13bet is not responsible for internet connection problems, local network outages, or faults with the user's device.
Service Availability
13bet strives to ensure uninterrupted service at all times, however service may be temporarily disrupted due to maintenance, upgrades, or unforeseen technical issues. We will make efforts to provide advance notification in such situations.
Dispute Resolution & Applicable Law
How to Submit a Complaint
If you have a problem or complaint, please first contact us via our 24/7 live chat or by emailing [email protected]. Our support team is ready to assist in both Bengali and English. When submitting a complaint, please include your account details and a full description of the issue.
Dispute Resolution
If a dispute remains unresolved after initial contact, 13bet is willing to reach a resolution through honest and impartial mediation. Our goal is to reach an agreement that protects the interests of both parties.
For all legal disputes, the jurisdiction determined by the platform operator will apply in deciding the applicable law and legal forum.
Severability
If any part of these terms is found to be invalid or unenforceable under any law, that part will be amended only to the extent necessary, and the remaining terms will remain fully in effect.
These terms and conditions were last updated in January 2026. For any questions, contact us at [email protected]. Before playing at 13bet, please be sure to read our Responsible Gaming and Privacy Policy pages. For ages 21+ only.