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13bet FAQ — Everything You Need to Know
Find detailed answers to the most frequently asked questions from 13bet players about accounts, bonuses, withdrawals, and responsible gaming — all in one place.
Welcome to 13bet. This FAQ page has been created to answer the most common questions from players in Bangladesh. From creating an account and logging in, to bonus terms, the withdrawal process, and responsible gaming — you will find more than 20 questions and answers arranged in four sections below. If you cannot find something here, contact us via our 24/7 live chat or email.
Limits & Controls
There are some common signs to watch out for: spending more time or money than you intended, chasing losses by playing again, feeling restless when you are not playing, or losing focus on family and work. If you notice these signs, taking a break and seeking professional advice is the wise thing to do.
Yes, 13bet encourages you to stay in control of your gaming budget. Contact our support team directly to set a daily, weekly, or monthly deposit limit. Once a limit is set, you will not be able to deposit more than the specified amount within that period.
For mental health services in Bangladesh, you can contact the National Mental Health Helpline and local mental health treatment centers. 13bet's responsible gaming page has more detailed guidance and a list of resources. If needed, write to our support to temporarily suspend your account.
No. 13bet is only for individuals aged 21 and above. If any discrepancy is found during age verification, the account will be suspended immediately and no earned funds will be released. A request to parents — please be careful about letting minors use your devices.
Yes. If you want to take a break for any reason, let our support team know — they can lock your account for a set period. During the break, you will not be able to log in or make any transactions. Being able to stop yourself is the first step in responsible gaming.
Member Account
Click the "Forgot password" option on the login page and enter your registered email or phone number. After receiving the verification code, set a new password. If you have trouble, contact support from the 13bet Login page.
Yes, logging in from a new device is completely safe. However, it is good practice to log out after using an unfamiliar device. The first time you log in from a new device, a verification step may appear — this is for the security of your account.
A username should be between 6 and 18 characters, made up of English letters and numbers. A password must be at least 8 characters and should include uppercase letters, lowercase letters, and a number. Avoid using your date of birth or simple sequential numbers — this is important for keeping your account secure.
No. According to 13bet's policy, each player may only have one account. If multiple accounts belonging to the same person are found, the platform reserves the right to close all accounts and cancel any bonuses.
A clear photo of your National Identity Card (NID) or passport is generally required for identity verification. If address verification is needed, a recent bank statement or utility bill may also be required. Providing accurate information makes this process faster.
Withdrawal Questions
Withdrawals generally take between 30 minutes and 3 hours to process. If you have not received your funds within this time, first check whether the status of your request shows as "pending". Also verify that the wallet name and number are correct. If the issue is still not resolved, contact us via live chat or at [email protected].
The minimum withdrawal amount at 13bet is ৳500. Withdrawal requests below this amount will not be accepted. bKash, Nagad, Rocket, Upay, and bank transfer — this limit applies to all methods.
No. 13bet processes withdrawals 24 hours a day, seven days a week. Whether it is night or a day off, the standard processing time of 30 minutes to 3 hours remains the same. However, for bank transfers, the bank's own schedule may have an impact.
No. For security reasons, 13bet only processes withdrawals to a wallet or bank account registered in the player's own name. Requests to send funds to a third-party account will be rejected and may be subject to investigation.
13bet generally does not charge any processing fee for withdrawals. However, bKash, Nagad, or your bank's own transaction charges may apply — this depends on your payment method. Contact support to confirm the latest fee information.
Bonus Terms
After opening your account, a 100% bonus is automatically added on your first deposit, up to a maximum of ৳8,000. Example: deposit ৳1,000 and you get a ৳1,000 bonus — your total balance will be ৳2,000. No separate code is needed to receive the bonus — your first deposit is all it takes.
A bonus has a specific validity period, which is clearly shown in your account at the time of deposit. In general, it is best to keep your bonus active as soon as possible while the offer is running. Any unused bonus may be automatically removed after it expires.
A wagering requirement is the condition that determines how much you need to wager in total before you can withdraw bonus funds. At 13bet, this is 15 times the bonus amount. Example: if your bonus is ৳1,000 — ৳1,000 × 15 = ৳15,000 total wagered, after which you can withdraw the bonus winnings. There is no wagering requirement on your deposit.
Most slot games count toward fulfilling the wagering requirement. Live casino table games may count at a partial or zero contribution rate. You can find the contribution rate for specific games on the bonus terms page or by contacting support.
The maximum cap on the welcome bonus is ৳8,000. So even if you deposit ৳18,000, the bonus will be a maximum of ৳8,000 — your total balance will come to ৳26,000. No matter how much more you deposit beyond that, the bonus stays the same, because the ceiling for the 100% offer is ৳8,000.
No. Bonus funds cannot be withdrawn directly — the wagering requirement must be met first. However, your own deposited funds (your deposit) can be withdrawn at any time, subject to the minimum ৳500 limit. Bonus and deposit balances are shown separately.
Still have questions?
Our support team is available in Bengali and English, seven days a week, 24 hours a day. You will get the fastest response via live chat, or you can write to us in detail by email.
Live Chat
24/7 in Bengali & English
Email Support
[email protected]