13bet's commitment to responsible gaming
Gaming is for enjoyment — not for stress. 13bet places the safety and well-being of every player in Bangladesh as its highest priority.
What is responsible gaming?
Online gaming is a form of entertainment — much like watching a film or playing with friends. 13bet believes that when every player stays within their own budget and time limits, gaming becomes a positive experience. However, for some people, gaming can occasionally go out of control — and that is an important issue.
Responsible gaming means knowing your limits, keeping track of your spending, and not letting gaming take priority over other responsibilities in life. 13bet is committed to helping you with this — through the necessary tools, information, and support.
Our platform has several protective features to help you keep your gaming under control. On this page you can find full details about all those features and steps.
Core principles
- Play for entertainment — not as a source of income
- Only play with money you can afford to lose
- Set a budget and time limit before each session
- Do not place more bets to chase your losses
- If you have a problem, seek help immediately
Our protection tools
Set deposit limits
You can set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately; increasing it requires a waiting period, which prevents impulsive over-depositing.
Time-out break
Want to give yourself a little rest? You can take a time-out from 24 hours up to 6 weeks. During this period you will not be able to log in to your account, but your previous balance will remain safe.
Self-exclusion
If you feel gaming is going out of control, choose self-exclusion. This closes your account on a long-term or permanent basis. While active, no new account can be opened.
Set bet limits
Not just deposits — you can also set a limit on the amount of each individual bet. This feature reduces the risk of large losses and keeps your budget in order.
Age verification
To register on 13bet you must be 21 years of age or older. Age is verified at registration and may be re-verified through identity documents if required.
24/7 support
At any time — day or night — the 13bet support team is here for you. Support is available in Bengali via live chat or email. Share any concerns you have about gaming.
For users aged 21 and above only
13bet strictly follows its age control policy. All features of this platform are completely prohibited for minors. If you know of anyone underage who has been using the platform, notify the support team immediately. We will act quickly.
Warning signs of problematic gaming
If any of the following signs appear in you, it may be an important signal that gaming is having a negative impact on your life.
- You repeatedly place larger bets to recover the amount you have lost
- You want to stop gaming but cannot, or feel irritable when you try
- You are giving gaming more priority than eating, sleeping, or family responsibilities
- You are taking loans or borrowing money from others to cover gaming expenses
- You are lying to family or friends about gaming or playing in secret
- Gaming is causing problems with your work, studies, or relationships
- You are spending more time and money in each gaming session than before
- You feel stress or anxiety when you are unable to game
If any of the above signs appear, please contact our support team or choose the self-exclusion option.
How to use the protection tools
Log In to Your Account
Go to the 13bet login page and access your account. All responsible gaming tools are available in your Account Settings.
Open Settings
Go to the "Responsible Gaming" or "Protection Settings" section of your account. There you will find all the limit-setting and break options.
Choose a limit or break
Deposit limit, bet limit, time-out, or self-exclusion — use any one or more tools according to your needs.
Get support
If you have trouble understanding the settings or need further help, contact us via live chat or email — support is available 24/7.
13bet's commitment
13bet believes that creating a safe and responsible gaming environment is not just a matter of rules — it is an ethical responsibility to every one of our players. We aim to earn your trust through SSL encryption, fair play assurance, and transparent terms.
Our protection team regularly monitors account activity. If an unusual change is noticed in any player's gaming behaviour, we proactively offer assistance. Even if you do not reach out yourself, we can read the situation and take action.
Any promotional offer, such as a welcome bonus or cashback, is always provided with clear terms. If you have trouble understanding any terms, ask the support team — we will explain everything in Bengali.
Above all, 13bet never wants any player to face financial or mental hardship. Our goal is for gaming to add enjoyment to your life, not problems.
Contact support
There is no shame in having a gaming problem. Our trained support team will help you with full confidentiality.
Questions about responsible gaming
Enjoy 13bet safely
Play by the principles of responsible gaming — let enjoyment stay enjoyment. Check the FAQ for more or explore games directly.