13bet's Privacy Policy
Your personal information is completely safe with us — this policy details how 13bet stores, uses, and protects your data.
This privacy policy applies to all members who use 13bet's website and services. By registering or using our platform, you consent to the terms described in this policy. We treat your privacy as our highest priority and keep your information secure using SSL encryption and modern security technology.
1. Introduction & Scope
13bet operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy sets out what information we collect, how that information is used, who it is shared with, and what rights you have over your data.
This policy applies to all 13bet services, websites, applications, and related communication channels. If you use our services, you are considered to have agreed to this policy. If you disagree with anything, please contact us.
2. Information We Collect
We may collect the following types of information:
2.1 Registration & Identity Information
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- Address and nationality
2.2 Identity Verification Information
- National ID (NID) or passport copy
- Selfie or photo verification document
- Proof of address documents
2.3 Financial Information
- Payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
- Deposit and withdrawal history
- Transaction records
2.4 Usage & Technical Information
- IP address and device identifier information
- Browser type and operating system
- Gaming activity and preferences on the platform
- Data collected through cookies and tracking technologies
- Session duration and browsing patterns
3. Purpose & Use of Information
13bet uses your personal information only for the following lawful purposes:
- Account management: To handle registration, login, and account security.
- Identity verification (KYC): To meet legal obligations and prevent fraud.
- Payment processing: To carry out deposits and withdrawals and to secure transactions.
- Customer support: To help resolve your questions or issues.
- Responsible gaming: To monitor play patterns and identify and prevent problematic behaviour.
- Service improvement: To enhance platform performance and user experience.
- Legal compliance: To comply with applicable laws and regulations.
- Security: To prevent unauthorised access and fraud.
Data Protection & Sharing
4. Data Security Measures
13bet uses industry-standard security technology to protect your personal information. Our security framework includes:
- SSL/TLS encryption: All data transferred between your browser and our servers is encrypted.
- Data encryption: Sensitive information is encrypted while stored.
- Access controls: Only authorised staff can access the information they need.
- Regular security audits: Audits are conducted regularly to identify and address system vulnerabilities.
- Firewall & IDS: Advanced technology is used to prevent unauthorised access.
We acknowledge that no internet transmission can be guaranteed to be 100% secure. We therefore ask you — keep your password confidential and report any suspicious activity to us immediately.
5. Sharing Information with Third Parties
13bet does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:
- Payment processors: Necessary information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, Upay, and bank transfers.
- Identity verification providers: Information may be shared with trusted verification services to complete the KYC process.
- Legal authorities: Information may be provided to the relevant authorities in response to court orders, government directives, or legal obligations.
- Game providers: Limited technical information may be exchanged with approved providers for gaming technology and functionality.
- Corporate restructuring: Information may be transferred in the event of a merger or acquisition, but the protections of this policy will remain in place.
All third parties we work with are contractually bound to uphold our privacy standards.
6. Cookies & Tracking Technologies
The 13bet website uses cookies and similar technologies. Cookies are small text files stored in your browser.
6.1 Types of Cookies
- Essential cookies: Required for the core operation of the platform.
- Functional cookies: Save your preferences and settings.
- Analytics cookies: Help analyse platform usage statistics.
- Security cookies: Used to prevent fraud and unauthorised access.
6.2 Cookie Controls
You can disable cookies through your browser settings. However, disabling certain cookies may cause some platform functions to not work properly. Essential cookies will always remain active as the service cannot be provided without them.
Your Rights & Responsibilities
7. User Rights
As a member of the 13bet platform, you have the following rights:
- Right to access: You can request to know what information we hold about you.
- Right to rectification: If any of your information is incorrect or incomplete, you can request a correction.
- Right to erasure: In certain circumstances you can request that your personal information be deleted, though some data may need to be retained due to legal obligations.
- Right to restrict processing: In certain circumstances you can request that processing of your information be limited.
- Right to data portability: You can request your information in a structured, machine-readable format.
- Right to object: You can object to the processing of your information for specific purposes.
- Right to withdraw consent: You can withdraw your consent at any time, though this will not affect prior processing.
To exercise these rights, email [email protected]. We will process your request as promptly as possible.
8. Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations. Retention periods may vary depending on the type of information:
- Active account data: All information is retained for as long as the account remains active.
- Financial transaction records: Retained for the period required by law.
- KYC documents: Retained for the period required by legal obligations.
- Closed account data: Retained for a specified period after account closure as required by law.
Once the applicable retention period ends, data is securely deleted or anonymised.
9. Privacy of Minors
13bet is a service for those aged 21 and above only. We do not knowingly collect any personal information from minors.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. Parents are encouraged to monitor their children's online activity.
10. International Data Transfers
To operate our services, your information may be processed on servers located outside Bangladesh. In such cases we ensure that:
- The recipient country has an adequate legal framework for data protection, or
- Adequate protection of the data is ensured through contractual obligations.
In all cases, the standard of protection for your data will be maintained in accordance with the standards described in this privacy policy.
Policy Updates & Contact
11. Links to External Websites
Our platform may contain links to third-party websites. Those external websites have their own privacy policies and 13bet is not responsible for any information you provide on those sites.
We strongly advise you to read the privacy policy of any external site before providing personal information on it.
12. Changes to This Policy
13bet may update this privacy policy from time to time. If significant changes are made, we will notify you in the following ways:
- By displaying a notice on the platform's homepage
- By notifying you directly at your registered email address
- By updating the "Last updated" date at the top of this page
Continued use of the platform after changes are made will be considered as your acceptance of the updated policy. If you do not agree to the revised policy, you may request to close your account.
13. Relationship with Other Policies & Terms
This privacy policy operates alongside 13bet's other legal documents:
- Terms & Conditions — General rules for using the platform.
- Responsible Gaming — Guidelines for healthy gaming habits and self-help.
If any conflict arises between these documents on a privacy-related matter, this privacy policy takes precedence.
14. Contact — Privacy Officer
If you have any questions, objections, or requests regarding this privacy policy, please contact our support team. We are able to respond to all enquiries in Bengali or English.
After verifying your identity, we will process your request as quickly as possible. Complex requests may require additional information.
Your privacy is our commitment
Your information is completely safe at 13bet. We provide a trusted gaming experience backed by SSL encryption and fair play.